CRM

Having 24/7 customer service access to consumers is something that most business strive for but can’t deliver due to the human and infrastructure costs.

This issue can be solved by using the Hummingbird AI platform and API Plugins for your existing CRM or billing system. Hummingbird can   create a chatbot that is available 24/7 to answer anything from simple FAQ’s to billing issue resolution.

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The Capability

By implementing predefined escalation and hand-off points, you can blend the AI world with the Human world, delivering relief from the phone constantly ringing and the right customer experience.